Refund Policy

We are positive that you will love our web maintenance service, however, if for any reason you find yourself reconsidering our Web Maintenance Service, just contact us for a refund.

Refunds:

7 Day Money Back Guarantee: If you’ve purchased a monthly web maintenance plan subscription by mistake, contact us within 7 days of signing up and we’ll refund your credit card and cancel your account, no questions asked.

Services Eligible for 7 Day Money Back Guarantee:

  • Web Maintenance Service – Monthly subscription (maximum refund $199)

Services NOT Eligible for 7 Day Money Back Guarantee:

  • Website Design or Edits – this product is non-refundable if work has begun
  • Any used hours under the web maintenance subscription
  • Any subscription offered at a discount in exchange for a multiple month service agreement (these are not publicly shown on our website)
  • Any hourly rate work

Cancellations:

Our Web Maintenance Service plans are recurring plans that are billed monthly until cancelled. There is a 10 day notice of cancellation prior to the next month’s billing required by either party. Notice must be given in writing via email. Any time not used within the current 1 month billing period will expire at the end of that billing period. There is no rollover of time to the next billing period and no refunds or credits will be issued for expired time. Time not used is non-transferrable. If the maintenance work runs exceeds prepaid time, any additional time will be billed at the initial prepaid rate.